Frequently Asked Questions

Frequently Asked Questions Potsdam Hostel

FAQ



Frequently Asked Questions Potsdam Hostel

Frequently Asked Questions Potsdam Hostel

Can pets be brought?

Basically, no. This is because dogs, cats, and other pets can be a problem for other guests. Many people suffer from allergies to animal hair – please understand that.


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Children

The little ones are welcome and children under 6 years old can stay in the room, free of charge, if you bring your own crib. We do charge for linen and towels with a single charge of €10


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Parking

Here in the Italian neighbourhood Bornstedt there are is (few) free parking. In addition there are parking lots for €5 per day.


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Smoking

Smoking is prohibited inside the house. A smoking area is provided on property, outdoors.


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Dicounts

Our prices are calculated from the first night on and are very favourable. An additional discount is only possible for current promotions. Oops! For groups different cancelation deadlines apply. For details go to Terms and Conditions.


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Check in - Check out

Our check in time is from 16:00 to 20:00 o’clock. If you need to check in after 20:00 you need to receive the code for the lock on the front door. Therefore, we will need a mobile number. Checking in before 16:00 can be arranged but there is a charge. Check out is until 11:00 o’clcok. Luggage can be held after check out so the guest(s) can continue to enjoy the sights.


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Deposit and PayPal payments

For PayPal payments please use the following email address: paypal(at)potsdam-hostel(dot)com


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Public Transportation

Ribbeckstraße, the street we are on, is a service road. Therefore, it is also very quiet. However, busses and trams do not go here directly. The first stop is 300 meters away. A short walk can bring you to a bus stop, tram stop, and the park. Click here for information on the location of the Quartier Potsdam Hostel.


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Community Facilities

We have room for small groups, up to 20 people, to sit in our breakfast/lounge area.


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Breakfast

Optional, you can purchase a Hostel breakfast for €3 daily or have a bakery breakfast in Crown Bornstedt (across the street) from 6:30 to 11:00 o’clock.


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Dinner

The Brewery Guest House (across the street), Crown Bornstedt, has very tasty meals for every budget. If you drink the “Buffalo’s” (beer), there is a risk you will have two or three.


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Night's sleep

Each guest gets their own key to the front door and the door. There are no limitations on the comings and goings. E, it is necessary to comply with the rules for additional rest. After 22:00 clock music, etc. can only be heard with headphones and conversations to reduce so much that no one is disturbed. Unfortunately, the building or structure is limited by the very bright light construction hearing. Therefore it is necessary that all the successive consideration and act accordingly!


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Cleaning of the Rooms

All rooms are cleaned daily.


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Beds

We have standard box spring beds in all the rooms; we do not have any bunk beds.


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Until when can a reservation be cancelled?

If the guest wants to cancel a booking, the following rules apply:
 
1. Up to 8 days before arrival: No cancelation fees
2. Less then 8 days: 80% of the total reservation
3. On arrival day or no show: 100% of the total reservation
4. Early departure: 100% of the total reservation
 


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Minimum accomodation

With us there is usually no minimum stay except for minor exceptions:

  • Easter at least 3 nights
  • Assumption of at least 3 nights
  • Pentecost at least 3 nights
  • Christmas is closed
  • New Year's Eve / New Year 2 nights
  • Potsdam Palaces by Night 2 Nights
  • 2 nights on weekends and are allowed to reserve preferred

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Payment

Payment

Credit card payment
The payment is always made normal on arrival (check in)
Exceptions are group bookings. Here are the preliminary invoice mus be paid in advance - by SEPA bank transfer or PayPal.

We paid in cash or by debit card. Credit card payments are accepted but are only accepted if the fees (3%) by the guest.

In the reservation process, for example, with booking.com we require credit card details, so that your reservation can be guaranteed. The credit card is checked, but the account is not debited.


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Kurzinformation Adresse Quartier Potsdam Hostel